Bai Yixin Technology After-sales Service Standard

Bai Yixin Technology is certified with the ISO9001:2015 Quality Management System for services, enabling us to offer standardized, professional, and diversified technical services to our users. Our service standards are standardized, the quality of service is professional, and the content of service is diversified. We aim to achieve user satisfaction by setting service standards, providing higher-quality products, and more considerate services, striving for the advancement of our future endeavors, and committing to becoming a benchmark star enterprise in the field of information security technology services.

Bai Yixin Technology's after-sales service includes

1.Free consulation services：Bai Yixin Technology's call center provides all users with 7x24 hours of free consultation services (free service hotline 0755-28191829). Users can quickly respond to and answer various technical questions from users through telephone, email, IM, online consultation, etc.

2.Remote support services：China Science Network Wei has a large 400 call center platform (0755-28191829), providing all users of Baiyixin products during the valid service period with 7x24 hours of remote debugging services. Through telephone instruction and remote debugging, we ensure that customers' technical issues can be directly handled and tracked by the original factory technology. To more quickly locate and resolve customer issues, please prepare the necessary information before applying for remote technical support to reduce the impact of faults on the business. Based on many years of experience from China Science Network Wei, we recommend that you prepare the following information in advance:

(1) Device Information: Device model, software version, serial number, license validity period, etc. (2) Network Information: Network topology structure, functions enabled by the device, configuration information of related devices, etc. (3) Fault Information: Fault phenomenon, fault-related output information, what operations have been done so far, etc.

3.On-site support services：Bai Yixin Technology has senior engineers in multiple offices across the country who will provide on-site communication, testing, and after-sales debugging services for users whose technical problems cannot be resolved through remote debugging. Bai Yixin Technology's on-site support services not only include traditional reactive service contents such as on-site installation guidance, on-site fault location, and resolution services but also proactive service projects such as security planning, equipment health checks, and security operation optimization. This approach minimizes the likelihood of equipment and network failures, ensuring the high availability of customer business systems and the continuity of service delivery.

       Bai Yixin Technology's original on-site support service operates 365 days a year, with the fastest response time being 4 hours. The service scope includes customers within the valid warranty period of the equipment. The on-site support service can be purchased simultaneously with Bai Yixin Technology's hardware products, or separately after purchasing software and hardware products. For specific details, please consult the Bai Yixin Technology hotline.

4. Regular follow-up services：In addition to passively responding to user technical problem-solving needs, Bai Yixin Technology's after-sales center will proactively provide all users with regular product usage follow-up services via telephone. This approach allows us to understand the operational status of users' smart electricity products, address any issues found promptly, and collect product suggestions and feedback from users. This feedback is then provided to the research and development management team as an important reference for subsequent product upgrades and service quality improvements.

5.After-sales service contact：

After-sales Service Technical Hotline：0755-28191829

7*24 Hour Service Hotline：13678439504

Online Technical Remote Support：  QQ:2738734838  QQ:953029103   Wechat:13678439504

Technical Support Service Email：support@anysec.com

After-sales Service Corporate WeChat：